Return & Refund Policy

Last updated: January 2026

30-Day Return Window

We want you to love what you ordered. If something isn't right, you may return eligible items within 30 days of delivery for a refund or exchange.

Eligibility

• Items must be unworn, unwashed, and free of odor or damage
• Original tags must still be attached
• Items must be returned in their original (or equivalent) packaging

Non-Returnable Items

Final sale items, gift cards, and intimate apparel are not eligible for return. Any item marked "Final Sale" at checkout cannot be returned or exchanged.

How to Initiate a Return

1. Email support@elegantdetails.us with your order code and the reason for return
2. We will send you a Return Merchandise Authorization (RMA) number and return address within 1–2 business days
3. Pack the item securely and write the RMA number clearly on the outside of the package
4. Ship the package using a trackable method

Return Shipping Costs

Return shipping is the customer's responsibility unless the item arrived damaged, defective, or incorrect, in which case we cover return shipping in full.

Refunds

Once we receive and inspect your return, we will process your refund to the original payment method within 5–10 business days. Original shipping charges are non-refundable.

Exchanges

To exchange for a different size or color, simply return your original item and place a new order — this is the fastest way to get the right item to you.

Defective or Wrong Items

If you received a damaged, defective, or incorrect item, email us within 7 days of delivery with a photo and your order code. We will send a replacement or issue a full refund, including shipping, at no cost to you.