Question 1

How long does standard shipping take?

Accepted Answer

Standard shipping takes 5–7 business days to all 48 contiguous U.S. states, after 1–2 business days of handling.

Question 2

Do you offer free shipping?

Accepted Answer

Yes — free standard shipping on all U.S. orders over $75. Orders under $75 ship for a flat rate of $6.99.

Question 3

Do you ship to Alaska and Hawaii?

Accepted Answer

Yes, we ship to Alaska and Hawaii via standard carriers. These orders are not eligible for the $75 free-shipping threshold and typically take 7–14 business days.

Question 4

How do I track my order?

Accepted Answer

Visit our Track Order page and enter your order code and email address from your confirmation email.

Question 5

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery on unworn, unwashed items with original tags attached. A $6.99 return-shipping fee applies unless the item arrived damaged or incorrect.

Question 6

How long does a refund take?

Accepted Answer

Once we receive and inspect your return, refunds are processed to your original payment method within 5–10 business days.

Question 7

Can I exchange an item for a different size?

Accepted Answer

Yes — return your original item and place a new order for the correct size. This is the fastest way to get the right fit.

Question 8

What if my order arrives damaged?

Accepted Answer

Email us within 7 days of delivery at support@elegantdetails.us with a photo and your order code. We will send a replacement or issue a full refund, including shipping.

Question 9

Can I cancel or modify my order?

Accepted Answer

Orders can be cancelled or modified within 2 hours of placement. After that, the order has entered processing — email us right away and we'll do our best to help.

Question 10

What payment methods do you accept?

Accepted Answer

We accept PayPal, Visa, Mastercard, and American Express through secure checkout. All transactions are protected with SSL encryption.

Question 11

Is my payment information secure?

Accepted Answer

Yes. All payments are processed through PayPal with industry-standard SSL encryption. We never store your full card details on our servers.

Question 12

Do you ship internationally?

Accepted Answer

Currently we ship within the United States only, including Alaska, Hawaii, and U.S. territories.

Question 13

Do you offer bulk or wholesale pricing?

Accepted Answer

Yes — email support@elegantdetails.us for bulk orders (10+ units) or wholesale inquiries. We respond within 1–2 business days.

Question 14

What sizes do you carry?

Accepted Answer

Most tops, knits, and outerwear run XS through 2XL. Denim is offered in waist sizes 24–32. Check the size chart on each product page for exact measurements.

Question 15

How should I care for my knitwear?

Accepted Answer

Turn sweaters and cardigans inside out and machine wash cold on a gentle cycle, or hand wash. Lay flat to dry to preserve shape — tumble drying can shrink chunky knits.

Question 16

How do I care for the graphic tees and sweatshirts?

Accepted Answer

Wash inside out in cold water and tumble dry low to keep the printed and embroidered graphics looking sharp for as long as possible.

Question 17

Is a restocking fee always applied to returns?

Accepted Answer

A $6.99 return-shipping fee is deducted from refunds on standard returns. If the item arrived damaged, defective, or incorrect, we waive this fee entirely.

Question 18

What if the item I want is out of stock?

Accepted Answer

We buy in small batches, so popular styles do sell out. Email us at support@elegantdetails.us and we can let you know if or when it will be restocked.

Frequently Asked Questions