Privacy Policy

Last updated: January 2026

Introduction

Elegant Details LLC, doing business as Elegant Details ("we," "us," or "our"), operates elegantdetails.us. This Privacy Policy explains what information we collect when you visit or shop with us, how we use it, who we share it with, and the choices you have. It applies to this website and to orders placed through it. Questions about this policy can be sent to support@elegantdetails.us.

Information We Collect

When you visit or shop at Elegant Details, we collect several categories of information:

• Contact information — your name, email address, phone number, shipping address, and billing address, provided when you place an order, create an account, subscribe to our newsletter, or contact customer service.
• Payment information — processed securely by our payment provider (PayPal). We do not store full credit card numbers on our own servers; payment tokens are handled entirely by our PCI-compliant processor.
• Order information — the products you purchase, order history, sizing and color preferences, and any notes or return requests associated with your orders.
• Browsing information — pages visited, time spent on pages, referring and exit pages, browser type, device type, and approximate geographic location, collected automatically through cookies and similar technologies.
• Communications — records of correspondence when you contact us via email, our contact form, or phone.

How We Use Your Information

We use the information we collect to:

• Process, fulfill, and ship your orders, and send order confirmations, shipping notifications, and tracking updates
• Respond to customer service inquiries, returns, and exchange requests
• Send marketing communications and newsletters, where you have opted in — you may unsubscribe at any time
• Detect, investigate, and prevent fraudulent transactions and other unlawful activity
• Improve our website, product assortment, and overall customer experience
• Comply with legal obligations, including tax and accounting requirements

We do not sell your personal information to third parties, and we do not share your data with third parties for their own independent marketing purposes without your consent.

Cookies and Tracking Technologies

We use cookies and similar technologies (such as local storage) to keep items in your shopping cart between visits, remember your preferences, recognize returning visitors, and understand how visitors use our site in aggregate through analytics tools. Cookies set by our site are either "session" cookies, which expire when you close your browser, or "persistent" cookies, which remain on your device for a set period or until you delete them.

Third-Party Services

We rely on a small number of trusted third-party service providers to operate our business:

• PayPal — processes all payment transactions securely. PayPal maintains its own privacy policy governing how it collects and uses your payment data.
• Shipping carriers (USPS, UPS, FedEx) — receive your shipping address and contact information solely to deliver your order and provide tracking updates.
• Analytics providers (such as Google Analytics), where enabled, help us understand aggregate site traffic and usage patterns. These providers do not receive your full payment information.

These providers are contractually and technically limited to using your information only as necessary to provide services to us.

Data Retention

We retain order records for as long as required for tax, accounting, and legal compliance purposes — typically up to seven years, in accordance with applicable recordkeeping laws. Marketing communication preferences and account information are retained until you request deletion or close your account. You may request deletion of your personal data (excluding records we are legally required to retain) at any time by emailing us at support@elegantdetails.us.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. All transactions on our site are encrypted using SSL/TLS technology. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Your Rights (GDPR / CCPA)

Depending on your state or country of residence, you may have the right to:

• Access the personal data we hold about you and request a copy
• Request correction of inaccurate or incomplete data
• Request deletion of your personal data, subject to legal recordkeeping requirements
• Opt out of marketing communications at any time via the unsubscribe link in every email we send
• Opt out of the "sale" or "sharing" of personal information, though we do not sell personal information as defined under the CCPA

To exercise any of these rights, contact us at support@elegantdetails.us. We will respond to verified requests within the timeframes required by applicable law.

Children's Privacy

Our site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last updated" date at the top of this page indicates when the policy was most recently revised. Continued use of our site after changes are posted constitutes acceptance of the updated policy.

International Visitors

Our Site and services are directed to customers located in the United States. If you access our Site from outside the United States, please be aware that your information will be transferred to, stored, and processed in the United States, where our servers and service providers are located, and where data protection laws may differ from those in your home country. By using our Site, you consent to this transfer.

Do Not Track Signals

Some browsers offer a "Do Not Track" (DNT) setting. Because there is not yet a common industry standard for how to respond to DNT signals, our Site does not currently respond differently based on DNT browser settings. We will update this policy if that changes.

California Privacy Rights

Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their personal information, including the right to know what categories of personal information we collect and the right to request that we delete personal information we have collected, subject to certain exceptions. We do not sell or share personal information as those terms are defined under the CCPA. California residents may exercise these rights by emailing support@elegantdetails.us.